Thanks for your feedback and much attention has been paid on your order.Please allow us some time.
Thanks for your patience.*_*

nice to see admin logging in as Guest

pathetic

Guest,please believe in us IGXE do keep great reputation.We never cheat our valued customers.
if you need any assistance, please feel free to contact  us.*_* and we will try our best to solve it.

i've purchased gold 6-7 times as well as paid for leveling services and the past 3 times ive ordered gold they give me most of what i buy then they "mail" the rest to me, which i never end up getting, even when i give them explict instructions not too, so beware, out of the average 3000 gold i buy here and there, i get about 1900

Reply to Guest (07/09/2008 16:56:32) i've purchased gold 6-7 times as well as paid for leveling services and the past 3 times ive ordered gold they give me most of what i buy then they "mail" the rest to me, which i never end up getting, even when i give them explict instructions not too, so beware, out of the average 3000 gold i buy here and there, i get about 1900

We are sorry for the inconvenience.
After checking, we haven't found your histroy info.Would you please sent us your Order ID so that we may do some further assistance? Thanks for your patience.

Sadly I must say the security with the transfer is terrible, I ordered a hefty amount of creds and was very patient with the delivery time, however after delivery of about 70% of the creds my account was tagged and suspended and all credits were then taken away.  The response I got from IGXE was "we delivered the credits" and still havent seen the remainder delevered.  I find that to be very very upsetting as I spent quite a bit of money.  Terrible customer service, they wont do anything if your caught...............

Bah, sorry, this didnt happen in WOW, just saw the topic and posted, this did however happen in AO, which still raises the fraud flag....period

i have already tried 4-5 times with the online chat and phone support, every time im told to check my email, which i get one saying to expect someone to message me, well its 2 weeks later and still nothing

Reply to Guest (07/11/2008 12:32:10) Sadly I must say the security with the transfer is terrible, I ordered a hefty amount of creds and was very patient with the delivery time, however after delivery of about 70% of the creds my account was tagged and suspended and all credits were then taken away.  The response I got from IGXE was "we delivered the credits" and still havent seen the remainder delevered.  I find that to be very very upsetting as I spent quite a bit of money.  Terrible customer service, they wont do anything if your caught...............

We are sorry for the inconvenience.
After checking, we haven't found your histroy info.Would you please sent us your Order ID so that we may do some further assistance? Thanks for your patience.

Reply to Guest (07/13/2008 19:59:34) Reply to igxe (07/11/2008 02:51:10) Reply to Guest (07/09/2008 16:56:32) i've purchased gold 6-7 times as well as paid for leveling services and the past 3 times ive ordered gold they give me most of what i buy then they "mail" the rest to me, which i never end up getting, even when i give them explict instructions not too, so beware, out of the average 3000 gold i buy here and there, i get about 1900 We are sorry for the inconvenience. After checking, we haven't found your histroy info.Would you please sent us your Order ID so that we may do some further assistance? Thanks for your patience. i have already tried 4-5 times with the online chat and phone support, every time im told to check my email, which i get one saying to expect someone to message me, well its 2 weeks later and still nothing

Guest, we need more details for futher check.Would you please send us your Order info via private message?
Thanks for your patience.

Your not sorry, I spent a month trying to get anything from you guys and nothing, I understand the risk involved but seriously after being a loyal customer time and time again, and getting shafted after buying a 1000m creds is very upsetting, I mean really, no offer for compensation you didnt even appologize, you flat told me it wasnt your problem and you still owe 50m creds on top of the fiasco.......

Reply to Guest (07/18/2008 11:23:28) Reply to igxe (07/15/2008 00:42:39) Reply to Guest (07/11/2008 12:32:10) Sadly I must say the security with the transfer is terrible, I ordered a hefty amount of creds and was very patient with the delivery time, however after delivery of about 70% of the creds my account was tagged and suspended and all credits were then taken away.  The response I got from IGXE was "we delivered the credits" and still havent seen the remainder delevered.  I find that to be very very upsetting as I spent quite a bit of money.  Terrible customer service, they wont do anything if your caught............... We are sorry for the inconvenience. After checking, we haven't found your histroy info.Would you please sent us your Order ID so that we may do some further assistance? Thanks for your patience. Your not sorry, I spent a month trying to get anything from you guys and nothing, I understand the risk involved but seriously after being a loyal customer time and time again, and getting shafted after buying a 1000m creds is very upsetting, I mean really, no offer for compensation you didnt even appologize, you flat told me it wasnt your problem and you still owe 50m creds on top of the fiasco.......

But hey, how about you humor me, Ill see if you actually make an effort this time, and I definatly document whatever "if any" help and what you offer to do to resolve the situation...........order #834073

Reply to Guest (07/18/2008 11:38:16) Reply to Guest (07/18/2008 11:23:28) Reply to igxe (07/15/2008 00:42:39) Reply to Guest (07/11/2008 12:32:10) Sadly I must say the security with the transfer is terrible, I ordered a hefty amount of creds and was very patient with the delivery time, however after delivery of about 70% of the creds my account was tagged and suspended and all credits were then taken away.  The response I got from IGXE was "we delivered the credits" and still havent seen the remainder delevered.  I find that to be very very upsetting as I spent quite a bit of money.  Terrible customer service, they wont do anything if your caught............... We are sorry for the inconvenience. After checking, we haven't found your histroy info.Would you please sent us your Order ID so that we may do some further assistance? Thanks for your patience. Your not sorry, I spent a month trying to get anything from you guys and nothing, I understand the risk involved but seriously after being a loyal customer time and time again, and getting shafted after buying a 1000m creds is very upsetting, I mean really, no offer for compensation you didnt even appologize, you flat told me it wasnt your problem and you still owe 50m creds on top of the fiasco....... But hey, how about you humor me, Ill see if you actually make an effort this time, and I definatly document whatever "if any" help and what you offer to do to resolve the situation...........order #834073

Thanks for your further feedback.
With the order ID, we checked that your order is not finished.We tried to get in touch with you and didn't got any respondence, due to some unknown reason.
We are sorry for the inconvenience you encountered.
An email has been sent to you concerning your order, and please contact our live chat to get your 50m creds.
Sincerely sorry and please believe that we are always try our best to serve you.
IF you need any further assistance, please feel free to post here.
Thanks for your patience and wish you a good day.

And what do you intend on doing about the fact that I lost all the credits delivered?  Your poor tactics got me caught, I do believe compensation is in order.  Oh and I emailed you about that and the fact my account was banned and this was your response........."Thanks for your e-mail,please just login the game we will send you the rese item.The developer will find you soon in the game.Have a nice day.
Best regards"    Yeah lemme go ahead and log into a banned account real quick, wait, nm, I cant.  So far your failing........

Haha, this gets better, this was my email after...."Um, did you not read the email?  Account is banned, you need to deliver to another character....secondly what are you going to do about my loss of credits......."

and the response.......


"Thanks for your e-mail.I am sorry because there is something wrong with our system so our developer cant login the game, but please don't worry ,once it's ok we will contact you again.Have a nice day."


Um,  wtf?

We do apologize for any inconvenience that our service might have caused, but please understand our position.The banning case of your account is due to unforeseen reasons, which is also out of our control. IGXE has millions of customers each day, and we do keep great reputation, besides that, we are always doing our best to make our customers satisfied in any circumstances. We are so sorry for your loss, and we would like to send you the balance creds to your new character.Thanks for your understanding.

Actually to get banned it must be a mistake by the customer. The only way any company would know if u used "gaming Distribution" to get items is through and EXTENSIVE chat log search. They do not just look at a trade and go hmm thats alot of money BAN. They do research and go through your chat log to find out how it was that you recieved the item. So in order to complain and DEMAND a refund is absurd. Work something out with them and im sure they would be more then happy to do something about it.

Except no dialog was ever presented about or for the transaction in game, the account banned was a generic account I had created, it didnt occur to you that perhaps the gaming distribution was using an account a little too much and was tagged as such?  Perhaps not, but Ill let it slide.  Secondly I never demanded anything, and still don't, my problem which has been, and will continue to be the fact that they refused to take any responsibility regarding the matter and would not work anything out......I can only assume you either work for or with IGXE to try and qualm this by saying the customer is at fault, retarded.  Do tell me how its possible via extensive "research" a chat dialog that consists of  them "Come to newland" me - "ok" them "get the xxx credits" me - "yes".  End of convo........you fail.

More fun emails from Igxe about the situation........

I got this email today...

"Sorry for the inconvenience, so you want us to resend you the lost 450 gold and the rest 50 gold?
Looking forward to your early reply!

Best regards,

IGXE Sales
IGXE Inc. - An Internet Game Exchange Paradise
http://www.igxe.com"

I was almost impressed, they actually offer to resolve the situation, didnt expect the full amount....

But wait.......this was the response to my accepting the offer.

"Sorry for the inconvenience. We can not refund you full amount. As we have sent you 450 gold, and we still owe you 50 gold. So, do you want to have the 50 gold? If not, we will finish your order.
Thanks.
Best regards,

IGXE Sales
IGXE Inc. - An Internet Game Exchange Paradise
http://www.igxe.com"

Rediculous........

We feel really sorry for what you have experience.To express our apologize we can send you 250 gold. We will contact our game developer to arrange the stock for you , once we are ready for your delivery we will notify you via email or call.

I am tad sceptical as I just checked my email and bam......


"Sorry.Since we have already sent the 450 credits to you, so there is only 50 left.As to your loss, we only can offer you our maximal couupon or the maximal discount as compensation.If you would like to accept this, we will send the rest 50 credits and the coupon and discount to you.Have a nice day!

Best regards,

IGXE Sales
IGXE Inc. - An Internet Game Exchange Paradise
http://www.igxe.com/"
 

Oh and the discount was 4% off my next purchase, needless to say I rejected that.........sweet offer right?  I lost 150 bucks and they offer to take 5 dollars off my next 150 dollar purchase, wow! 

Last email I got after telling them Id take the 250.......

"Could you tell us who promised to repay you 250m?Then we will look into this matter.And in this case,we would like to offer you the 10% coupon and 5% discount as compensation.If you would like to accept it,please tell us your new character and the server,so we can send the rest 50 m to you as soon as possible.Have a good day!

Best regards,

IGXE Sales
IGXE Inc. - An Internet Game Exchange Paradise
http://www.igxe.com"

This is getting way retarded..........

Well, it looks like Igxe are liars, they now refuse to pay the 250m as they promised in the forums............everyone should save yourself the headache and buy from virgame and or just not bother at all........

We are sincerely sorry for the inconsistent emails you have received,our one new support people who didn't know the final solve and sent the wrong message to you .As you know, IGXE has millions of customers each day and we do keep great reputation. We promise we will give you the 250ms. Please allow us some time,once we are ready for your delivery we will notify you via email or call.

(Message edited by igxe On 07/28/2008 04:11:06)

this whole thing is weird. I've ordered from them probably 10 times and always got exactly what I paid for within an hour...the only reason I don't order anymore is because I am paranoid about losing my account which has been paid off for a lifetime. That would be a waste, but I have had good service from them...but reading all these posts makes me feel less confident ordering from them now.

This is exactly why I brought this to everyones attention, as a fair warning to the risk and how they, as customer service reps, handle the situation.  Granted Im glad the finally agreed to terms of some compensation, albiet 6 months later and me having to lay it out for all to see on the forums, but Ive still yet to see any credits come my way so its still up in the air as to them actually keeping to their word.