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Title: Really Poor Service
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(Date Posted:11/05/2009 14:25:41)

They used a donation to send 500m even though player donations are watched for any large amounts. For some to sell isk at least learn the damn ropes of it. Here is the chat i had with igxe.Thank you for waiting. Luis picked up the chat and will help you now![Luis]: Special offer! Thanksgiving Revelry: Up To 50% Off "Seckill".Click http://www.igxe.com/news/company-news-26095.html and http://www.igxe.com/ad/seckill.cfm to get detailed information.^^ [Luis]: Welcome to Customer Service Center. How may I assist you? [Me]:hi today i got home and got no isk and this eve message  [Me]:According to our logs you have received ISK from a verified ISK seller. The case was clear enough to justify a warning and confiscation of the ISK.    Buying or selling ingame items using real money is prohibited. Please read the EULA for further information on the subject. Further violations of this nature can and will lead to a ban being placed upon your account. [Luis]: but we have sent it to you [Me]:i have not seen it [Luis]: we did  [Luis]: we have the screen shot  to prove that [Me]:ok if that your version of customer service i will be sure to let everyone one i can know. so they wont waste their money using the company [Me]:i have done this 5 time with other places and 1 other time with yall always with contracts NOT DONATIONS [Luis]: hope you can understand  [Luis]: we have finish your order [Luis]: indeed

igxe
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Rank:none
Score:2959
Posts:800
From: USA
Registered:05/06/1998

Re:Really Poor Service
(Date Posted:11/06/2009 01:10:47)

We are so sorry for the inconvenience that we may caused. There may be have some misunderstnding between you and our customer representative. Would you please contact us as soon as possible and kindly tell us your order number? We will look into this case. If we have already sent the ISK to you, then we can show you the screenshots to prove that. And as you mentioned, your ISK has been taken away. We will do our best to make something to you as compensation. Please trust us. Our ultimate goal is making our cusotmer happy.
Thanks for your understanding and cooperation in this matter.

--------------------------------------------------------------
Special Every Day at http://www.igxe.com

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