We are so sorry for the inconvenience that we may cause. But would you please just understand our position? Sometimes, things run out of our control. Since you posted this topic in the Suppliers part, then you must be a suppler on IGXE. Let me explain the details here for you. When you placed the order, maybe we need to confrim your order, but it is due to our autiomatic system. Just for security concern for your imformation and ours. And there is nothing to worry about this. We will keep your information safe. And after we confirmed your order, we will have to wait to see there is any customer want to order something here. In the end, you delivered the item to our customer. But we still have to wait to see if our customer get the item you delivered or not. And it maybe take sometime. Please do not worry. It is just a matter of time to send you the money. We will send it to you as soon as we can. 
And we feel really very sorry about the delay and inconvenience. And we will try our best to work on the problem you provided. Hope to do more business with you in the future. And next time, we will not let you down.