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Title: Complaint
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Guest
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(Date Posted:06/09/2008 09:39:51)

4 days ago i payed for items to be traded to me in game

every single time i contact the website via live chat or e-mail im told they are having problems

with so many continued problems im amazed they still have a working website

i e-mail and am told im the next customer to get my order

im told this over and over for 4 days

im now ignored and cut off when using live chat

this site is fast to take payment and get an order but the 1-12 hours should eb changed to 1-12 days

the last crap im told is come back in 2 hours and it will be ready

i came back

please come back later we are having problems

this entire site sucks and customer support does not exist


THIS SITE SELLS ITEMS IT DOES NOT HAVE OR DOES NOT WANT TO DELIVER

as half the votes on this site are for it being crap im not surprised

last i hear is if we dont have ur order in 10 hours u will get a refund

I DONT WANT A REFUND I WANT THE ITEMS I PAYED FOR 4 DAYS AGO

WHY DOES NO ONE ON THIS SITE GIVE A DAMN ABOUT CUSTOMERS?

complaint registered

If you ever wanna start a company like this simply do the oposite of this site and u will make many people happy instead of how this saite makes so many UNHAPPY

Guest



RE:Complaint
(Date Posted:06/09/2008 10:36:37)

The problem you may be running into is the supplier site has been down for four days now.  In the supplier site is the list that shows what items are wanted and then others actually fill the orders.  With the seller site down no 3rd part suppliers can see any gold orders or item orders.   As a supplier (not for your specific game) they have been evasive, rude, and down right ignorant when any inquiry is made regarding the supplier site being down.  Hopefully you paid with paypal, if so I would dispute the charge and move on to another company.
IGXE admin
2# 



From: USA
Registered:04/17/2008

RE:Complaint
(Date Posted:06/10/2008 01:22:23)

Reply to Guest (06/09/2008 09:39:51).
4 days ago i payed for items to be traded to me in game

every single time i contact the website via live chat or e-mail im told they are having problems

with so many continued problems im amazed they still have a working website

i e-mail and am told im the next customer to get my order

im told this over and over for 4 days

im now ignored and cut off when using live chat

this site is fast to take payment and get an order but the 1-12 hours should eb changed to 1-12 days

the last crap im told is come back in 2 hours and it will be ready

i came back

please come back later we are having problems

this entire site sucks and customer support does not exist


THIS SITE SELLS ITEMS IT DOES NOT HAVE OR DOES NOT WANT TO DELIVER

as half the votes on this site are for it being crap im not surprised

last i hear is if we dont have ur order in 10 hours u will get a refund

I DONT WANT A REFUND I WANT THE ITEMS I PAYED FOR 4 DAYS AGO

WHY DOES NO ONE ON THIS SITE GIVE A DAMN ABOUT CUSTOMERS?

complaint registered

If you ever wanna start a company like this simply do the oposite of this site and u will make many people happy instead of how this saite makes so many UNHAPPY

We would like to explain what was going on with regards to the issue. The machine room our server located in was under maintenance, but we didn’t get any notifications, so we couldn’t address the problem in time. We would like to sincerely apologize for the live chat access problem and slow delivery you may encountered. Now ,the issue is fixed,and we would like to appricate for your understanding and trust.
IGXE admin
3# 



From: USA
Registered:04/17/2008

RE:Complaint
(Date Posted:06/10/2008 01:26:42)

Reply to Guest (06/09/2008 10:36:37)
The problem you may be running into is the supplier site has been down for four days now.  In the supplier site is the list that shows what items are wanted and then others actually fill the orders.  With the seller site down no 3rd part suppliers can see any gold orders or item orders.    As a supplier (not for your specific game) they have been evasive, rude, and down right ignorant when any inquiry is made regarding the supplier site being down.  Hopefully you paid with paypal, if so I would dispute the charge and move on to another company.
The issue has been fixed and we would like to appreciate for your understanding.Wish you a good game experience.
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